Becoming ‘culturally competent’

Marriott employees gain insights to better meet hotel guests’ needs
By Apoorva Gandhi
|Canadian HR Reporter|Last Updated: 06/27/2019
In years past, Marriott International has held Culture Day programming with staff learning the historic significance of henna through the work of an on-site henna artist. Credit: Kryvenok Anastasiia (Shutterstock)

Corporations play an important role in today’s global society. They have the opportunity to help shape the world around them, demonstrate responsibility and influence leaders, societies and cultural trends.

Studies show that consumers want to engage with companies they believe are socially responsible, transparent and accountable.

Marriott International works to ensure it holistically considers key stakeholder groups such as employees, suppliers, owners, communities and, of course, guests. The company strives to meet consumers’ needs, improve cultural competence and delight its visitors.