'Broken window' principle can improve courtesy at work
Mirella has one of those thorny personalities that makes people go out of their way to avoid interacting with her, on a work-related basis or otherwise. Grumpy and moody, she’ll give people the silent treatment for no apparent reason. Her morning greetings are reserved for a select few, while others are noticeably excluded. On occasion, she’ll announce, “Don’t bug me or ask me for anything today. I’m in a crappy mood.”
