Confronting performance issues makes managers feel like a 'bad' person
By the time George missed the big deadline, his manager Juliana had already gone through several months of pretending there was no problem. Her long-standing, positive relationship with George prevented her from addressing the decline in the quality of his work, his lateness and withdrawal. Now, faced with a problem to which she couldn’t turn a blind eye, Juliana cringed at the idea of having to take action.
