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A recent report by the Conference Board of Canada confirmed something many have known for a long time — managers have a critical role to play in retaining talent. When the Board looked at organizations that are able to effectively retain employees, one of the key differentiators was that managers took accountability for their employees staying or leaving. This accountability is definitely not the norm. Typically, when faced with a resignation, the first thought that runs through a manager’s mind is not, “What did I do that might have led to this?” Rather, more often it is, “We need to raise our salaries.”
