Front-line managers help drive engagement
Front-line managers are often overlooked in organizations that focus on developing the leadership skills of middle to senior-level managers. This runs counter to logic and common sense. The front-line manager, after all, is the first line of defence in a war for scarce talent — a sentinel in the management hierarchy. Helping front-line managers build the skills and confidence needed to lead and engage staff should be a top priority. They are the first points of contact with employees and can have a significant impact on engagement and retention.
