Centre will stay open two hours longer each day
WorkSafeBC has extended the operating hours of its Teleclaim Contact Centre by two hours.
Previously, the centre was open from 8 a.m. to 4 p.m. Now it will operate from 8 a.m. to 6 p.m., Monday through Friday.
The extended hours reflect WorkSafeBC’s commitment to responding to the needs of B.C.’s workers and employers, who have requested the longer hours, said WorkSafeBC.
Teleclaim is the centre workers can call to report injuries, rather than having to fill out and submit forms. When workers call the centre, a client services representative completes their injury report, explains the claims process and helps them obtain other services if needed. The worker’s employer is then notified of the injury and can follow the status of the claim online, as can the worker, according to WorkSafeBC.
Last year, the centre assisted nearly 60,000 workers and offered services in more than 170 languages in response to B.C.’s diverse workforce, said Diana Miles, senior vice-president of worker and employer services.
“We’ve been striving to make our claim services as accessible as possible — first, by offering them in languages other than English, and now by extending our hours for workers,” said Miles. “More workers will be able to contact us when it’s convenient for them.”
Workers can contact the centre at (888) 967-5377 or #5377 on their cell phones if they subscribe to Telus Mobility, Rogers or Bell Mobility.
