Nova Scotia worker’s bad behaviour on client call and previous breach of confidentiality provided just cause for dismissal
![CIBC call centre worker disconnected](https://cdn-res.keymedia.com/cdn-cgi/image/f=auto/https://cdn-res.keymedia.com/cms/images/ca/126/0299_637557590610566685.jpg)
A Nova Scotia call centre worker’s past harassment and her unhappiness didn’t mitigate the seriousness of her disrespect of a client on a call, according to an adjudicator who upheld her dismissal.