City worker acted aggressively in front of customer and didn’t apologize; also made veiled threat after being dismissed
Workplace violence and customer service are both priorities for public-facing employers, especially those in the public service. Naturally, when a city employee acts aggressively in front of a member of the public — putting the customer as well as co-workers ill at ease — there may be reason to take action, especially if the employee doesn’t have a perfect record. The City of Calgary may have overreacted to one employee’s poor behavior while on the job, but the employee made things worse for himself following his dismissal.
