Changing culture - even in a pandemic - is about focusing on leadership, consistency and empathy
![Can you really 'fix' a company's culture?](https://cdn-res.keymedia.com/cdn-cgi/image/f=auto/https://cdn-res.keymedia.com/cms/images/ca/126/0348_637321426093815147.jpg)
“Can you fix my culture?" It's a question I get asked all the time, with variations including: "We need to get better Glassdoor ratings — can you help with that?" and, more recently, "Since COVID-19 restrictions, we have been working from home and living with uncertainty. How do we do right by our people from afar?”