Province developing customer feedback system
The Saskatchewan Workers’ Compensation Board (WCB) is looking for feedback on how to improve workers’ comp services.
The board will use the information for the development of a customer feedback system, which will help in the future in gathering feedback from stakeholders “at the most critical points of the customer journey”.
“As customers experience these services from a different perspective, we will be seeking input from injured workers and employers at all touchpoints of their experience with us,” says Saskatchewan WCB.
The organization sent out a survey to customers via email on Aug. 3, 2021.
And the Yukon is also looking to revise its workers’ comp legislation.